LIFE WISE, INC Products Return and Refund Policy
Your product order can be used as a base qualification to receive commissions. Returning your products will void any qualification that is based on your order and cause you to forfeit all Pending commissions. Additionally, if commissions have been paid on a returned order, those commissions will be reversed.
All Returns: All products must be returned in the original packaging and presentable for resale. Returns must be sent to the below address. Return labels can be provided upon request. The refund will be issued less the shipping cost of the return. Refunds are issued less S&H (shipping and handling charged at the time of purchase) and a $5 restocking fee per order. A refund will be provided for only the bottles actually returned. A prorated refund will be issued if the entire purchase is not returned. Refunds will be issued within two weeks of the return arriving in our Home Office.
**It is strongly recommended that all returns be sent by a guaranteed/insured method of shipping because credits will ONLY be issued if the products are actually received in our office.
LIFE WISE, INC
3566 Highway 62/412
Hardy, AR 72542
Domestic Orders: Domestic Orders will be accepted for a refund if the LIFE WISE, INC Product is returned to the Home Office within 30 days of the ship date.
International Orders: International Orders will be accepted for a refund if the LIFE WISE, INC Product is returned to the Home Office within 45 days of the ship date.
Bulk Orders: Bulk orders are defined as orders of 3 or more of Cases LIFE WISE, INC Products in a single order. Items from these orders will be accepted for a refund if the LIFE WISE, INC Product is returned to the Home Office within 90 days of the ship date. Returns must be sent to the below address. We credit less S&H (shipping and handling) and a $5 restocking fee per order. The credit will be issued within two weeks of the LIFE WISE, INC box arriving in our Home Office.
Damaged Products: We allow 20 days from ship date of an order for a Member/Customer to report any issues with a shipment or products. After 20 days, no actions can be taken shipment or product issues.
Non-Receipt Policy: If you have not received your shipment, you must notify LIFE WISE, INC within 20 days of the ship date. You may notify LIFE WISE, INC by one of the following methods:
1. Email firstname.lastname@example.org
2. Call 870-751-7452
3. Log into your account at http://lifewise.biz and click Contact.
If your address is correct and you have notified us within 20 days, we will reship the order to you at no cost. If you do not notify LIFE WISE, INC within 45 days, LIFE WISE, INC will not replace the shipment.
IMPORTANT: LIFE WISE, INC will not reship products to you if you are relying on a forwarding order. We have found that packages do not forward as letters do. We require that our Customers/Member ensure that they have the correct address on file with us at all times.
Non-receipt credits: As stated, we reship orders that have not been received. If a Member/Customer requests to receive a credit for an order not received, the credit will be issued per our Return Policy as if the order had been returned to our office. Promotional, Introductory, and Free Product are not eligible for non-receipt credits.